Through the Window Epsom | Filomena’s story.

Through the Window Epsom.

Through the Window is a project created during the COVID-19 lockdown that showcases local heroes in our communities. Through this series of ‘socially distanced’ interviews – filmed literally through the window – Guild Living captures the extraordinary stories of real people in Epsom who are doing amazing things during the pandemic and who may be otherwise have been overlooked.

In this episode, we call Filomena. As a volunteer for Age Concern Epsom and Ewell, Filomena picks shopping for those who cannot get out to buy food. Watch to discover the unsung heroes of your local communities in the first episode of Through the Window.

Filomena has always wanted to be a volunteer and had signed up before the lockdown to become a companion – to pop in and chat over a coffee.

“I can’t bear the thought of anyone being lonely.”

Previously, Filomena looked after her older neighbour, but since she sadly passed away, she has some time aside from her normal working day that she wanted to give to others and to do something useful.

“I am doing this because I want to do it.”

During the lockdown, contact has been limited. For the past 3 months, Filomena has focused on shopping for those who cannot go outside to do their own.

“They just so grateful. I think some of them think they are being a bit of a burden.”


Filomena cannot wait to meet the people she visits properly, and she looks forward to the day they can sit down together again.

“I have made a lovely friend who has become very dear to me, we are looking forward to having a cup of tea together once lockdown is over.”


Sometimes we just need to pick up the phone and speak to another human.

Befrienders are volunteers who spare an hour each week to call or visit an older person. If you would like to get involved with Befriending calls with Age Concern Epsom and Ewell or find out how you can receive a phone call for a friendly chat click here.

Age UK also offers Call in Time, a free national service where an older person can have a call with a befriender at an agreed time for a friendly chat. The service matches a volunteer, a befriender, to suit your interests and be there for that regular companionship – a brilliant way to connect generations.

If you would like to make a difference to someone’s life register as a caller here. If you would like a fun, safe and easy way to get to know someone from your living room then sign up to receive calls here.